(This process will take around 20-30m to complete)

Start a complaint with the CFPB’s official complaint portal:

https://www.consumerfinance.gov/complaint/

Steps:

  1. Click “Start a new complaint.”

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  2. Select the issue type (Checking Account/Savings Account → Managing Account → Deposits and Withdrawals, or similar).

  3. Copy the sections below into the “What happened” and “What would be a fair resolution” add your information to the areas in orange

    1. The key here is to demonstrate Consumer Harm, Failure to Reconcile Funds, or Negligence / Misconduct

  4. Attach any relevant documentation, especially any Evolve Bank and Trust Payouts

  5. Include other information requested by the CFPB website

  6. Review

  7. Submit!

Copy below to - What happened?

Dear Consumer Financial Protection Bureau,

I understand that the CFPB has filed a statement of interest in the Synapse bankruptcy case, indicating their belief that Synapse may have violated the Consumer Financial Protection Act. I am writing to provide a personal statement regarding the financial and emotional harm I have experienced as a result of the account disruptions tied to Synapse Financial Technologies and its associated partner banks and fintech platforms.

My Background

I was a customer of [insert name of your fintech platform — e.g., Yotta, Juno, etc.], which used Synapse Financial Technologies to facilitate banking services. My account was held at Evolve Bank & Trust and was frozen on or around May 11, 2024, without warning.